SMART product videos

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Published December 31, 2021

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AI SMART Workflow Automation

SMART AI Workflow Automation

Published February 27, 2019

In applying AI-enabled service automation to the categorization, prioritization, and assignment of tickets, for getting...

SMART Service Desk is a proud Super Silver Sponsor of Pink 19

SMART SD is Exhibitor at PINK19 ITSM Conference

Published January 27, 2019

SMART Service Desk is a proud Super Silver Sponsor of Pink 19 ITSM Conference & Exhibition...

SMART Service Desk is a proud Super Silver Sponsor of Pink 19

Implement AI For Process Imporvement

Published January 16, 2019

Most of the service desk tickets are usually ‘basic’ or ‘simple’ questions, queries that take a lot...

it service management

SMART SD: Right Solution for Your Business Needs

Published January 05, 2019

There is no question that there are many choices of customer service software for you to choose from. But, like all...

SMART Service Desk is a proud Super Silver Sponsor of Pink 19

Advantages AI brings to your IT service desk

December 26, 2018

The key advantages that you can aim to improve service desk function using AI...


New Customer Alert: Badan Siber dan Sandi Negara

Published December 17, 2018

Badan Siber dan Sandi Negara (BSSN), Indonesia’s government agency engaged in Information Security and Cyber Security...

it service management

SMART SD: Making 2019 Better For Your Business

Published December 15, 2018

If you own a small to medium sized business it may seem that it is too early to be asking this on the second day...

it service management

Advance Planning Makes Operations Smoother

Published December 07, 2018

Companies have been achieving improved business performance by implementing and operating with...

SMART Service Desk is a proud Super Silver Sponsor of Pink 19

Planning Machine learning for your ITSM operation?

November 30, 2018

Implementation of machine learning in help-desks can be trained to auto-approve service requests based...

it service management

Tricks To Develop Better Customer Service

Published November 23, 2018

It is that time of year when we begin to think about tricks and treats. Well how about tricks for customer service that will improve...


New Customer Alert: Provana

Published November 15, 2018

Provana has selected Smart Service Desk to support its global customer base. Provana offers automated...

it service management

Do Your Customers Really Trust Your Brand?

Published November 11, 2018

A major hurdle all small businesses have to face when they are just starting out is getting consumers to trust...

it service management

SMART SD Asks Are Your Ready For 2019

Published November 01, 2018

Is your first response Ready How? How about customer retention? Sales bring profits. Happy customers return...

it service management

Customer Service: When Less Is More

Published July 27, 2018

We have all heard the old adage “When Less Is More.” Is it true? Can less ever be more? Is this the thought process...

it service management

Grow Your Business: Slow Or Fast?

Published June 26, 2018

In contrast to the sluggish world of big-business bureaucracy, young companies some of which became media darlings...

it service management

The Changing Rules Of Customer Service

Published May 26, 2018

Many companies seem to think that social media is just one more channel for their advertising message. Nothing could be...

it service management

Know What Your Customer Really Wants

Published April 24, 2018

It is tempting to just guess what your customers want. If you are right more often than wrong, that should...

Thai Oil

New Customer Alert: Thai Oil

Published April 9, 2018

Thai Oil, a fully integrated refining & petrochemical co. in Asia Pacific, has implemented SMART Service Desk...

it service management

Measure and Improve Customer Satisfaction

Published March 17, 2018

Did you know that you can see a short demo of SMART Service Desk so you can further evaluate our product and see...


New Customer Alert: ProConnect

Published March 7, 2018

Redington India's group company Proconnect, which provides Supply Chain Solutions, for Automated...

it service management

Most Valuable Asset: Your Customer

Published Feburary 17, 2018

“Do You Consider Your Customers An Asset?” Does that seem like a strange question to you? Can I take...

it service management

Did Watching the Super Bowl Delight You?

Published Feburary 05, 2018

This past weekend featured one of the most nail biting and exciting football games ever. Depending on “your team”...

it service management

SMART SD serves up Recipe to Customer Retention

Published January 17, 2018

What is a recipe? Recipe – The definition from theFree Merriam Dictionary is; something that is likely to lead to a particular...

it service management

Creative Marketing Ideas for SMBs

Published December 16, 2017

Are you looking for marketing ideas to help your company stand out from the crowd and rise above the noise of...

it service management

SMART SD is now available in Thai

Published November 19, 2017

Thanks to our new partner in Thailand, SMART SD is now available in Thai language. You can see sample...

it service management

Customers Wants Versus Needs

Published November 15, 2017

Consumer wants and needs should drive marketing decisions, and no strategy should be pursued until it passes...

it service management

New Customer Alert: Bharat Matrimony

Published November 15, 2017

Bharat Matrimony an online matrimony service and a part of has implements SMART Service Desk...

it service management

New Customer Alert: Kasetsart University Thailand

Published November 03, 2017

Kasetsart University, selected Smart Service Desk to improve collaboration and service desk experience...

it service management

Study Finds Customer Service Lacking

Published April 04, 2017

On March 4th Oracle released a study about modern customer service best practices. They found that some...

it service management

New Customer Alert: BEAH

Published November 07, 2016

New Customer Alert: BEAH – Citizen Case Management CRM Web application and Mobile Apps to...

it service management

Old SMART Blog

Published January 1, 2019

Old SMART Blog has close to 370 articles and all of the articles will be soon migrating to the newly updated current blog

About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.