it service management

Advantages AI brings to your IT service desk

December 26, 2018

Below are the key advantages that you can aim to improve service desk function using AI.

  • Simplified Ticket logging
  • Self-service operation
  • Fast Response & Resolution:
  • User Satisfaction
  • Automated workflow
  • Reduce Manual operation and improve service automation
  • Analytics for better decision making.

Few use cases:

AI can help reduce costs, increase agent productivity, help forecast IT issues, identify problems, manage changes better, and improve key metrics including resolution times and SLA compliance level.

Service request management: Auto-approvals and custom workflows for service requests to improve the quality of service delivery.

Incident and problem management: Proactive problem prediction and prevention to reduce service disruptions and the number of repeat incidents.

Change management: Real-time and dynamic change workflows for risk-free change implementations.


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About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.