Advantages AI brings to your IT service desk
December 26, 2018
Below are the key advantages that you can aim to improve service desk function using AI.
- Simplified Ticket logging
- Self-service operation
- Fast Response & Resolution:
- User Satisfaction
- Automated workflow
- Reduce Manual operation and improve service automation
- Analytics for better decision making.
Few use cases:
AI can help reduce costs, increase agent productivity, help forecast IT issues, identify problems, manage changes better, and improve key metrics including resolution times and SLA compliance level.
Service request management: Auto-approvals and custom workflows for service requests to improve the quality of service delivery.
Incident and problem management: Proactive problem prediction and prevention to reduce service disruptions and the number of repeat incidents.
Change management: Real-time and dynamic change workflows for risk-free change implementations.
For More Info...