SMART AI Workflow Automation
Published February 27, 2019
Incident Ticket Handling:
In applying AI-enabled service automation to the categorization, prioritization, and assignment of tickets, for getting the resolution, lowers handling costs and human errors thereby improves customer experience
Zero Level Support:
The use of AI for Level zero support, via chatbots (or virtual agents) to respond more quickly to issues and requests, better customer experience, offer 24×7 (and automated) support, Reduce costs.
Knowledge Management:
AI-enabled knowledge management service desks help in Intelligent search capabilities, Intelligent auto-responders, Automated knowledge-gap filling and identification.
AI-Ops:
The combination of Big Data and machine learning functionality to support IT operations. Making it easier for IT operations to handle the increasing number of alerts
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