AI SMART Workflow Automation

SMART AI Workflow Automation

Published February 27, 2019

Incident Ticket Handling:

In applying AI-enabled service automation to the categorization, prioritization, and assignment of tickets, for getting the resolution, lowers handling costs and human errors thereby improves customer experience

Zero Level Support:

The use of AI for Level zero support, via chatbots (or virtual agents) to respond more quickly to issues and requests, better customer experience, offer 24×7 (and automated) support, Reduce costs.

Knowledge Management:

AI-enabled knowledge management service desks help in Intelligent search capabilities, Intelligent auto-responders, Automated knowledge-gap filling and identification.


The combination of Big Data and machine learning functionality to support IT operations. Making it easier for IT operations to handle the increasing number of alerts


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About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.