it service management

New Customer Alert: Bharat Matrimony

Published November 15, 2017

Bharat Matrimony an online matrimony service and a part of has implements SMART Service Desk, IT Service Management Solution, across 130 offices in India, Dubai, Sri Lanka, Malaysia & USA.

The Challenge

Bharat Matrimony was managing its service delivery operations using in house development helpdesk which as difficult to customize, with its changing business needs. Bharat Matrimony was looking for a service desk software, which would be easy to configure and customize


SMART Service Desk has been selected to service its customers and employees in India and overseas. Modules implemented are Incident, Problem, Change & Asset Discovery for IT Assets in many geographically diverse locations across multiple countries.

“Smart Service Desk automated the Incident, service request, asset and change management process which helped application teams for a quicker turnaround”

Partha sarathi – IT Projects Manager– Bharat Matrimony

“Smart Service Desk has been a good tool for the organization.”

Project Manager


About Bharat Matrimony

Bharat Matrimony is an online matrimony service and a part of It was founded in 1997 by Murugavel Janakiraman, who later met his wife through his own matrimony site. The company has 130 offices in India, with offices in Dubai, Sri Lanka, United States and Malaysia to cater to its customers beyond India.



For More Info...

About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.