New Customer Alert: Badan Siber dan Sandi Negara
Published December 17, 2018
Badan Siber dan Sandi Negara (BSSN), Indonesia’s government agency engaged in Information Security and Cyber Security, has selected SMART Service Desk – IT Service Management Solution, for implementation of ITIL best practices and lay strong foundation for IT enhanced IT Governance. BSSN Selected SMART Service Desk after evaluating ServiceNow, Ivanti and ManageEngine HelpDesk.
Modules implemented:
- Incident Management
- Request Fulfillment
- Problem Management
- Change Management
- Release Management
- Knowledge Management
- Survey Management
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