it service management

New Customer Alert: Badan Siber dan Sandi Negara

Published December 17, 2018

Badan Siber dan Sandi Negara (BSSN), Indonesia’s government agency engaged in Information Security and Cyber Security, has selected SMART Service Desk – IT Service Management Solution, for implementation of ITIL best practices and lay strong foundation for IT enhanced IT Governance. BSSN Selected SMART Service Desk after evaluating ServiceNow, Ivanti and ManageEngine HelpDesk.

Modules implemented:

  • Incident Management
  • Request Fulfillment
  • Problem Management
  • Change Management
  • Release Management
  • Knowledge Management
  • Survey Management


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About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.