New Customer Alert: BEAH
Published November 07, 2016
New Customer Alert: BEAH – Citizen Case Management CRM Web application and Mobile Apps to Modernize citizen Service Management, Eliminate Service Outages, and Optimize Customer Service Performance with Real-Time Dashboards and Reports
The Challenge
BEAH was looking for a platform which can EXTEND its customer services with business process automation. Prior to implementation of Smart Service Desk, BEAH was handling workflow manually without automation of business workflows.
Smart Solution
For better management of Citizen Services Like any government agency, BEAH achieved capability to quickly respond to service needs of citizens of Oman. By ensuring timely response to all citizen queries and complaints, BEAH has streamlined routine service requests for citizens and inter departmental requests. With Smart Service Desk, BEAHs IT team realized that much of the information tracking and workflow for these needs could be automated and managed with much ease.
Modules implemented for BEAH are:
- Case Management
- Service Level Management
- Service Catalog Management
- Mobile Apps for citizens in English and Arabic
- Management Report
- Management Dashboards
“Smart Service Desk is about efficiency, accuracy, and integration. We have experienced a huge amount of productivity gains for our customers in Sultanate of Oman, because Smart Service desk is very well thought service management solution, build with all practical best practices of ITIL, ISO 20000 and ISO 27001 standards. The product has so many configurable features, that we did not need require any customizations.”
Project Manager Service Delivery, Biswaranjan Sethi
About BEAH Oman
Oman Environmental Service Holding Company S.A.O.C (be’ah) was established in 2007. In 2009, a Royal Decree No. 46/2009 granted be’ah the mandate and the legal status as the entity responsible for solid waste management in Sultanate of Oman. Within this umbrella, be'ah works on moving towards sustainable waste management practices as per international standards by establishing the required infrastructure, restructure the municipal waste collection services, and improve public awareness of waste management.
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