it service management

SMART SD serves up Recipe to Customer Retention

Published January 17, 2018

What is a recipe? Recipe – The definition from theFree Merriam Dictionary is; something that is likely to lead to a particular outcome. One might ask what is the most important thing to a business? I would venture that would be one of two answers… profits or customers.  Without customers you surely won’t have any type of profits.

Business meetings tend to confirm the belief that putting the customers first is the baseline key to profits and success. Companies often ask which monitoring tools are the most intuitive to operate?

Another question... How easy are these options to install and what is the time frame to get up and running?

Is mobile adoption going to change the game? How can they utilize multiple channels to provide consistent, convenient and most important, expected customer service?

What’s better than providing unparalleled customer support?  How about proactive customer support? Informing your customers before problems arise is easier than ever with cloud-based monitoring tools that allow businesses to track customer records to notify customers when important information changes or pinpoint errors before customers discover them.

You can also keep customers informed by monitoring their specific interests to send them related offers and new product information. Some of the new, intuitive tools on the market allow you to match a certain profile to an interest and track their web behavior to decide when and how to engage.

Better yet, utilize these tools to create a loyalty program and reward those customers who are devoted and use your offerings the most often.

Integration comes in all shapes and sizes – Like SMART Service Desk IT Service Management Software! Research integration capabilities within your contact center software or finding a platform vendor that can help you fill in the missing pieces.

Communication platforms with API (Application Programming Interface) integration capabilities will take your solution to new heights and grant you the flexibility to customize and create the solution you desire. Integrating cloud-based solutions can also make it easier to streamline workflow and create a single source for all your customer records.

This opens readily available customer information, customer service or sales agents that can add a personal touch and view recent customer activity to cut to the chase and eliminate asking for repeat information in conversations.

Is your company looking for customer service solutions to help you deal with customer interaction? SMART Service Desk IT Service Management Software is your answer. We know that your satisfied customers will return again and again. Let us help you increase productivity, reduce operations cost and improve customer experience with our ITIL compliant solutions. No matter the size of your business we have your customer retention solutions.


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About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.