it service management

New Customer Alert: Thai Oil

Published April 9, 2018

Thai Oil, a fully integrated refining & petrochemical co. in Asia Pacific, has implemented SMART Service Desk – IT Service Management Suite and Asset Discovery suite to manage its CMDB, using Agent-less Asset Discovery. Type of IT Assets discovered include PCs, Windows Servers, Unix Servers, Routers & Printers. Local implementation services are performed by our partner OpenVision Thailand.

Modules implemented:

  • Incident Management
  • Request Fulfillment
  • Problem Management
  • Change Management
  • Release Management
  • Knowledge Management
  • Survey Management
  • System Asset & Configuration Management (SACM)


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About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.