New Customer Alert: Thai Oil
Published April 9, 2018
Thai Oil, a fully integrated refining & petrochemical co. in Asia Pacific, has implemented SMART Service Desk – IT Service Management Suite and Asset Discovery suite to manage its CMDB, using Agent-less Asset Discovery. Type of IT Assets discovered include PCs, Windows Servers, Unix Servers, Routers & Printers. Local implementation services are performed by our partner OpenVision Thailand.
Modules implemented:
- Incident Management
- Request Fulfillment
- Problem Management
- Change Management
- Release Management
- Knowledge Management
- Survey Management
- System Asset & Configuration Management (SACM)
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