it service management

Advance Planning Makes Operations Smoother

Published December 07, 2018

Companies have been achieving improved business performance by implementing and operating with an integrated business management process. A significant number of companies have led the evolution from fundamental demand and supply balancing to an integrated strategic deployment and management process. This evolving process is known as integrated business planning.

The process is about planning because it involves intentionally setting goals and developing an approach to achieving those goals.

The process is strategic because it involves preparing the best way to respond to the circumstances of the organization's environment, whether or not its circumstances are known in advance; nonprofits often must respond to dynamic and even hostile environments. Being strategic, then, means being clear about the organization's objectives, being aware of the organization's resources, and incorporating both into being consciously responsive to a dynamic environment.

Your planning process needs to be disciplined in that it calls for a certain order and pattern to keep it focused and productive. The process raises a sequence of questions that helps planners examine experience, test assumptions, gather and incorporate information about the present, and anticipate the environment in which the organization will be working in the future.

Strategic planning can be complex, challenging, and even messy, but it is always defined by the basic ideas outlined above – and you can always return to these basics for insight into your own strategic planning process.

Making sure you are ready for the coming year would be even easier if you had communications from your customers from the years past. SMART Service Desk can help you capture feedback and data that will help you predict there future needs and wants. Customer solutions from a single source. Your customer's data maybe different that any other company.

Strategic planning has also been described as a tool – but it is not a substitute for the exercise of judgment by leadership. Ultimately, the leaders of any enterprise need to sit back and ask, and answer, "What are the most important issues to respond to?" and "How shall we respond?" Just as tools alone do not create the bookshelf, so the data analysis and decision-making tools of strategic planning do not make the organization work – they can only support the intuition, reasoning skills, and judgment that people bring to their organization.

In order to help you and your business you need to open a dialog so we can best understand how SMART Service Desk can be your businesses’ solutions. We look forward to meeting your business needs and providing our very efficient easily installed and cost effective solutions.


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SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

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