Measure and Improve Customer Satisfaction
Published March 17, 2018
Did you know that you can see a short demo of SMART Service Desk so you can further evaluate our product and see what kind of a fit we can be to your business? All you need to do is watch our demo.
Enable comprehensive, best practice based Incident / Case management processes via intuitive, easily adopted, enterprise scale web technology. Integrates core service and support components into one complete Help Desk solution which help you to reduce service costs and increase service delivery operational efficiency. Manage service issues from the initial call; too complete job and service restoration. With SMART Service Desk you can reduce call volumes and encourage user self-service by letting users search FAQs, approved solutions, and workarounds. You can use Increase customer / user satisfaction ratings using surveys.
Many business find that Customer Surveys are effective tools to help understand your customer satisfaction issues as well as to see how well you are meeting your customer needs.
Our SMART Survey Management solution is complete functionally rich software, which can be can used to do just that.
Surveys for Service Support Delivery: Get Support Feedback, after completion of Incident or service Request Tickets. You can integrate employee or customer feedback with your existing business processes.
Surveys for Customer Feedback: Measure and evaluate customer satisfaction, every time a customer interacts with your company. You can take actions and solve customer issues based on real-time feedback.
Surveys for Employee Feedback: Get periodic employee surveys, since satisfied and motivated employees create more satisfied customers.
Surveys for Training Feedback: Get end of course, student satisfaction feedback. This may help show weakness that can occur in your educational or instructor areas.
SMART Survey Management Solution, can be integrated with your existing Human Recourse, ERP Systems and your websites.
In order to help you and your business we need to open a dialog so we can best understand how SMART Service Desk can be your businesses solutions. We look forward to meeting your business needs and providing our very efficient cost effective solutions.
For More Info...