SMART Service Desk is a proud Super Silver Sponsor of Pink 19 ITSM Conference & Exhibition...

Most of the service desk tickets are usually ‘basic’ or ‘simple’ questions, queries that take a lot...

There is no question that there are many choices of customer service software for you to choose from. But, like all...

The key advantages that you can aim to improve service desk function using AI...

Badan Siber dan Sandi Negara (BSSN), Indonesia’s government agency engaged in Information Security and Cyber Security...

If you own a small to medium sized business it may seem that it is too early to be asking this on the second day...

Companies have been achieving improved business performance by implementing and operating with an integrated business management process...

Implementation of machine learning in help-desks can be trained to auto-approve service requests based...

It is that time of year when we begin to think about tricks and treats. Well how about tricks for customer service that will improve...

Provana has selected Smart Service Desk to support its global customer base. Provana offers automated...

A major hurdle all small businesses have to face when they are just starting out is getting consumers to trust...

Is your first response Ready How? How about customer retention? Sales bring profits. Happy customers return...

We have all heard the old adage “When Less Is More.” Is it true? Can less ever be more? Is this the thought process...

In contrast to the sluggish world of big-business bureaucracy, young companies some of which became media darlings...

Many companies seem to think that social media is just one more channel for their advertising message. Nothing could be...

It is tempting to just guess what your customers want. If you are right more often than wrong, that should...

Thai Oil, a fully integrated refining & petrochemical co. in Asia Pacific, has implemented SMART Service Desk...

Did you know that you can see a short demo of SMART Service Desk so you can further evaluate our product and see...

Redington India's group company Proconnect, which provides Supply Chain Solutions, for Automated...

“Do You Consider Your Customers An Asset?” Does that seem like a strange question to you? Can I take...

This past weekend featured one of the most nail biting and exciting football games ever. Depending on “your team”...

What is a recipe? Recipe – The definition from theFree Merriam Dictionary is; something that is likely to lead to a particular...

Are you looking for marketing ideas to help your company stand out from the crowd and rise above the noise of...

Thanks to our new partner in Thailand, SMART SD is now available in Thai language. You can see sample...

Consumer wants and needs should drive marketing decisions, and no strategy should be pursued until it passes...

Bharat Matrimony an online matrimony service and a part of Matrimony.com has implements SMART Service Desk...

Kasetsart University, selected Smart Service Desk to improve collaboration and service desk experience...

On March 4th Oracle released a study about modern customer service best practices. They found that some...

New Customer Alert: BEAH – Citizen Case Management CRM Web application and Mobile Apps to...