It is that time of year when we begin to think about tricks and treats. Well how about tricks for customer service that will improve your business.
Fill Your Customer’s Needs and Wants
Listen to the “voice of the customer” and take action accordingly. Listening to customers can be done in many ways. For example, using feedback forms and satisfaction surveys. Listen to ensure decisions benefit the customer as much as your company.
Do you clearly understand the needs of your customer? Listening intensely to what they have to say creates a great rapport.
Open Many Communication Channels
The customer wants to contact you in many ways – face to face, by mail, phone, fax, and email – and will expect all of these communication channels to be open and easily accessible. Therefore, put in place adequate measures to be reached when you are needed.
Respond to Clients as Soon as Possible
Speed is everything, especially when a client is requesting something that’s time sensitive. When you respond to your clients swiftly, they are satisfied and will hold nothing back at recommending your brand.
Stay Top of Mind
Encourage customers by staying in touch with them through a blog, newsletter, or some other means that affords ongoing communication. Just ensure that you keep the conversation going.
Be Helpful – Without Tying That To Sales
Be open to being helpful at all times. Do not be nice only when there’s a reward in it for you. Helping your clients, even when they least expect it, will impress them and build their trust in you.
Loyalty is key to attracting new customers. When your existing customers know that you are loyal, they hold nothing back when it comes to introducing new customers to you and your business. This is marketing that is done passively for you.
In a bid to get your customers glued to your brand, introducing mouth watering promotions can act like magic. Promotions that provide true savings and value causes current customers to introduce others to you and your business in an effort to pass those savings along.
Is your company looking for customer service solutions to help you deal with customer interaction? SMART Service Desk IT Service Management Software is your answer. We know that your satisfied customers will return again and again. Let us help you increase productivity, reduce operations cost and improve customer experience with our ITIL compliant solutions. No matter the size of your business we have your customer retention solutions.
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